Manager, Patient Services

Job Description: Manager, Patient services

About AstraZeneca

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development and commercialization of prescription medicines for some of the world’s most serious diseases. But we’re more than one of the world’s leading pharmaceutical companies.

ROLE PURPOSE

The Manager, Patient services. is responsible for supporting innovative programs tailored for patients. This role involves developing customized solutions for different population segments through strong internal collaboration and external strategic partnerships in India. As a strategic position, the candidate must demonstrate process excellence in delivering priorities with patients at the center, aligning with AstraZeneca's values and behaviors. The manager must have expertise in program management, collaboration, negotiation, strong analytical skills, and data management.

ACCOUNTABILITIES

Collaboration and Drive PAP and PSP:

• Coordinate with the commercial team (Sales), compliance, legal, regulatory affairs, and implementation partners to drive key patient service-initiated initiatives.
• Maintain current knowledge of patient’s services, continuously explore opportunities to improve patient services.
• Visit key customers for feedback, oversee PAP & PSP progress, and maintain frequent communication with internal and external stakeholders.
• Ensure compliance and documentation to adhere to AstraZeneca's values.
• Maintain and regularly update the historical database.
• Analyze PSP/PAP reports and disseminate insights to relevant stakeholders to continually improve services.
• Secure required skills on AstraZeneca's tools to manage effective execution of patient services

Stakeholder Management:

• Map key stakeholders/accounts for PSP identify gaps/opportunities between PAP and PSP
• Work cross-functionally with the team to improve patient services.
• Ensure successful execution of program roll-out across internal and external customers with training and awareness initiatives.
• Conduct weekly and monthly meetings to track effective program execution, ensuring improvement in enrollment and treatment continuity.
• Analyze and distribute monthly reports across departments to track program progress.
• Conduct fieldwork with strategic partners and the commercial team to explore opportunities and gather feedback.
• Manage resources for both internal teams and strategic partners.
• Coordinate and collaborate with supply chain and distributors to ensure minimal turnaround time for therapy accessibility.

CRITICAL SUCCESS FACTORS:

• Deep understanding of Indian healthcare market segmentation and population economic segmentation.
• Skilled in using MS Office for data analysis and management.
• Good understanding of access attributes and barriers (specific to therapy).
• Strong cross-functional collaboration and partnerships within LOC and Regional stakeholders.

CAPABILITIES

Technical, Professional, and Personal Capabilities:

• Proficiency in cross-functional collaboration.
• High impact communication/presentation skills.
• Expertise in Excel and PowerPoint; understanding of visualization software such as PowerBI, Tableau, etc.
• Forecasting and decision-making skills.
• Project management skills.
• Understanding of the patient journey.

Critical Leadership Capabilities:

• Clarity and foresight vision.
• Strategic and critical thinking.
• Prioritization, decision making, and sound judgment.
• Focused, agile, perseverance, and keen learner.
• Inspiring and solution oriented.
• Strategic partner management.
• Teamwork and strong collaboration skills.

EDUCATION, EXPERIENCE, BEHAVIORAL COMPETENCIES, AND SKILLS:

• Must be a graduate/postgraduate with at least 8-9 years of overall pharma experience, including experience in Market Access and Patient Assistance Programs (Desirable, PAP/PSP experience for 2 years)
• Must possess strong analytical, project management, presentation, and communication skills.
• Must excel in cross-functional collaboration with good command of Excel management and proposal development.

Why AstraZeneca?

At AstraZeneca we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science and unleash your entrepreneurial spirit. There’s no better place to make a difference to medicine, patients and society. An inclusive culture that champions diversity and collaboration, and always committed to lifelong learning, growth and development. We’re on an exciting journey to pioneer the future of healthcare.

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.